General Terms & Conditions

By entering into a contract for the booking of a vehicle (hereinafter referred to as “Campervan”), the following rental terms and conditions (to the extent agreed upon) become part of the contract between you (hereinafter referred to as the “Renter”) and Nordic Camper (hereinafter referred to as the “Lessor”). These General Terms and Conditions must be read carefully before concluding the contract.

1.1 Nordic Camper is a sole proprietorship in Sweden and rents out individually customized vehicles and booked accessories to renters for an agreed period.

1.2 Nordic Camper’s registered office is located at:
Postvägen 12, Töre, Sweden.
Tel.: +46 70 35 83 070
E-mail: info@nordiccamper.se

1.3 Individually agreed terms with the renter in writing take precedence over these General Terms and Conditions in specific cases. All agreements between the Lessor and the Renter must be made in writing.

For the purposes of these General Terms and Conditions, the following definitions apply:

2.1. The Lessor
The Lessor is the rental company Nordic Camper, located at Postvägen 12, Töre, Sweden.

2.2. The Renter
The Renter is the person named in the rental contract, who receives the vehicle for use from the Lessor. The Renter must be at least 18 years old and fully legally competent. Both natural and legal persons who are legally competent can be renters, provided they can fulfill the contractual obligations. However, the driver of the vehicle must be at least 21 years old.

2.3. The Rental Vehicle
The rental vehicle refers to any campervan offered for rent by the Lessor, including all permanently installed equipment and accessories that are standard or part of the vehicle’s custom build.

2.4. The Accessories
The accessories include all optional equipment that the Renter can additionally book with the vehicle and that are listed in the rental contract or the vehicle handover protocol.

2.5. The Contract
The contract is the rental agreement concluded between the Lessor and the Renter, which includes these General Terms and Conditions.

3.1 For all contractual relationships between the Lessor and the Renter, these General Terms and Conditions of the Lessor apply exclusively, unless expressly agreed otherwise and to the extent legally permissible. This also includes pre-contractual relationships.
By making a reservation or booking with Nordic Camper, the Renter confirms that they have read, understood, and accepted these General Terms and Conditions.

3.2 The following documents are decisive for the contractual relationship between the Lessor and the Renter:

1. The rental contract including the booking confirmation, which was sent by email.
2. These General Terms and Conditions. These will be provided at the rental station upon vehicle pickup and are published on our website.
3. The fully completed and signed (by both the Lessor and Renter) condition report at the time of vehicle collection and return, including their respective content.

3.3 Upon booking, a rental contract is established between the Lessor and the Renter, which is governed exclusively by Swedish law. For all disputes arising from or in connection with the rental contract, the agreed place of jurisdiction is Kallix, Sweden.

4.1 The subject of the contract is solely the rental of the vehicle named in the booking confirmation by Nordic Camper to the renter. This includes the individual interior fittings of the vehicle as well as the accessories included in the rental price and any additional accessories booked, as listed in the handover protocol. The basic equipment is described on the detail page of the respective vehicle. Additional equipment can be booked for an extra charge and must be confirmed in writing by Nordic Camper.

4.2 The lessor does not owe any travel services, particularly not a combination of travel services. The contract relates exclusively to the rental of the vehicle (Campervan) and does not include the provision or organization of travel services or packages. The renter is responsible for organizing their own trip and uses the vehicle at their own risk.

4.3 One-way rentals are only possible through special arrangements and must therefore be agreed upon in writing.

4.4 The rental contract is limited to the period agreed upon in the contract.

The vehicles are rented exclusively for private purposes, such as vacations or sporting events.

The vehicle may only be used on public roads.

5.1 The following uses are particularly excluded:

• Participation in car races or similar events for motorsport purposes.
• Vehicle testing, driving safety training, or driving school exercises.
• Participation in off-road driving.
• Transport of explosive, flammable, toxic, radioactive, or otherwise dangerous goods, or goods that violate applicable legal regulations.
• Any commercial use as subleasing, or lending of the vehicle or unusual driving behavior, such as repeatedly driving back and forth on the same route, taxi or shuttle services or use for any kind of moving. 
• Committing customs or other criminal offenses, even if such offenses are only punishable under the law of the location where they occur.
• Towing or pushing another vehicle or trailer, unless the total weight recorded in the vehicle documents is adhered to and the rental vehicle is equipped with an appropriate towing hitch.
• Transport of live or dead animals. Special cleaning costs are the responsibility of the renter and will be charged based on actual expenses, but at least a flat rate of €500. The renter may prove that no damage occurred or that the actual expense was lower.
• Transport of persons or goods whose weight, quantity, or volume exceeds the maximum values recorded in the vehicle documents. It should be noted that the Lessor’s vehicles have a maximum permissible gross weight of 3.5 tons.
• Driving in unauthorized terrain (e.g., off public roads, crossing rivers) or using the vehicle on unpaved and beach roads. Such uses invalidate all claims for damages. The renter is liable for all damages caused by driving on unpaved roads, including resulting costs such as recovery, towing, or tire damage. Damage limitation through any additional insurance package (Section 12) is excluded.
• The rental company does not offer roadside assistance or repairs if the vehicle is on an unpaved road; the renter is responsible for arranging assistance. The vehicle must not be submerged in water, come into contact with saltwater, be driven through flooded areas, or be used on sandy or dirty roads. The renter is responsible for the maintenance of the vehicle and ensuring that it is not damaged.

5.2 Covering or removing Nordic Camper branding from the vehicles is strictly prohibited. Additional branding (co-branding) may be permitted on a case-by-case basis after prior consultation.

5.3 Renting a camper van as a home-office space for office activities (when rented by corporate clients) does not constitute commercial use. Rental to corporate clients is only allowed for the private purposes mentioned above. If a corporate client provides the vehicle to employees, they must ensure that only authorized employees drive the vehicle.

5.4 Any modification and mechanical intervention, such as removal and/or alteration of vehicle parts, particularly of the engine, brakes, steering, and/or body components in the camper van are prohibited without the prior written consent of the Lessor. If this rule is violated, the renter is obligated to bear the costs required to restore the vehicle to the condition it was in at the time of rental.

5.5 A culpable violation of these provisions entitles the Lessor to immediately withdraw from or terminate the rental agreement without notice for good cause, and, if applicable, claim damages. In the case of a later discovery of improper use, the renter is also liable for damages.

6.1 Driving is generally only permitted without restriction in Scandinavian countries. These are Sweden, Denmark, Finland, and Norway.

6.2 Travel to other European countries is only allowed with prior written approval from Nordic Camper.

6.3 Travel outside the geographical boundaries of Europe and EU as well as travel to war and crisis zones, is strictly prohibited.

7.1 The renter must pay Nordic Camper the total rental price agreed upon in the contract. The total rental price consists of the daily rental rate, any additional booked equipment and/or insurance packages, as well as the mandatory service fee.

7.2 The prices published on Nordic Camper’s website at the time of the contract conclusion, including VAT, apply.

7.3 Special discounts (promotions, employee offers, or exhibition deals) cannot be combined with each other or with other discounts, such as long-term or early booking discounts.

7.4 Daily rates are calculated for each beginning 24-hour period or part thereof during the rental period. The rental period begins when the renter takes possession of the rental vehicle at the rental station and ends upon the final return of the vehicle to the rental station’s staff.

7.5 The daily rental price includes the provision of the vehicle for the rental period specified in the rental contract. The duration and day of the rental influence the pricing. The costs for required maintenance services, technical upkeep, necessary wear and tear repairs, and the agreed-upon insurance coverage are also covered. Additional services and products can be booked for an extra fee according to the price list for additional services.

7.6 The rental generally includes 250 free kilometers per rental day. Special promotions may offer unlimited kilometers. In general, customers have the option to purchase an unlimited mileage package at the time of booking. The cost is 100 SEK per day, with a maximum charge of 600 SEK. If the unlimited mileage package is not purchased and the included mileage limit is exceeded, a fee of 2 SEK per additional kilometer will be applied.

7.7. A one-time service fee is charged for each rental. The amount of the service fee is based on the price list valid at the time of the contract conclusion.
Currently, the service fee is:
• 499 SEK for rental without pets.
• 599 SEK for rental with pets.
This fee covers the costs associated with the preparation and provision of the vehicle. The service fee is due with the final invoice.

7.8 All costs not expressly included in the total rental price must be borne by the renter. This includes, in particular, tolls, fuel costs, parking fees, campsite fees, and other parking or transportation fees, such as ferry costs. Operating costs, such as necessary lubricants (motor oil), and any required interior cleaning are also the responsibility of the renter.
Additional costs may arise depending on specific agreements or special provisions in your rental contract. Please refer to the relevant sections for detailed information on possible special regulations or specific types of costs.

8.1 The rental of the vehicle must be paid using a credit card, PayPal, or bank transfer. All prices are quoted in SEK (Swedish Krona). If the renter chooses to pay by bank transfer and their bank does not offer currency options, the renter is responsible for exchange rate differences and must pay the difference.

8.2 The renter hereby authorizes the lessor to charge the rental car costs and all other claims related to the rental agreement to the payment method provided at the time of booking or subsequently, or to withhold them from the deposit. An additional processing fee of 5% of the amount per fee, charge, fine, or penalty will be applied.
Objections to this calculation can be made by the renter within 14 days of receipt of the notice, either by email or by post; this also applies to proving that the renter was not responsible for the event causing the costs or fees. If the renter does not respond within this period, the costs will be invoiced to them.

8.3 Outstanding payments should be transferred to the following account:
Account Holder: Nordic Camper
IBAN: SE26 8000 0820 1696 4812 5723

BIC: SWEDSESS

Reference: Invoice Number

8.4 The estimated total rental price calculated based on the booking details is due at the time of booking via the booking portal on the website directly at checkout. For bookings made via the contact form or by email with bank transfer as the payment method, this amount must be received free of charge into a bank account provided by the lessor within one week of booking.

8.5 Late payment of the requested amount entitles the lessor to terminate the rental agreement immediately for good cause, subject to any potential claims for damages. For any payment delays by the renter, a processing fee of 60 SEK will be charged for each payment reminder.

8.6 To secure the claims of Nordic Camper from the rental relationship (including the return of the vehicle in an undamaged and clean condition), the renter pays Nordic Camper a deposit of 5000 SEK. Upon delivery of the vehicle, the renter will be charged with the corresponding deposit amount. The deposit will be acknowledged on the rental contract form. The rental vehicle will not be handed over without the deposit.

8.7 The deposit will be released or refunded after the end of the rental relationship, provided that the vehicle is returned in the contractually agreed condition and any contractually stipulated claims, including special charges, no longer exist. The release or transfer of the deposit may take up to 2 weeks.

9.1 The rental vehicle may only be driven by the renter themselves and/or the drivers specified in the rental agreement or handover protocol, provided that the contractual obligations and requirements are met. The renter is liable for the actions of the drivers they have named as if they were driving the vehicle themselves. If there are multiple renters, they are jointly and severally liable.

9.2 All drivers must be at least 21 years old on the day of signing the rental agreement and must have held a valid driver’s license of class 3 or B, or an equivalent national or international driver’s license, for at least one uninterrupted year.

9.3 The renter, all drivers to whom the vehicle is temporarily entrusted, and all accompanying persons during the rental period must be listed with their names and addresses in the rental agreement or handover protocol at the time of vehicle handover.

9.4 The maximum number of persons allowed to ride in the camper van simultaneously is limited to the number specified in the vehicle registration document. This number must not be exceeded. Violating this regulation entitles the landlord to immediately terminate or cancel the contract without notice. The renter is liable for all damages resulting from exceeding the maximum number of passengers.

9.5 If there are doubts about the truthfulness of the purpose and number of accompanying persons, the landlord reserves the right not to hand over the rental vehicle.

9.6 At the time of handover of the rental vehicle, the following documents must be presented:

• The original driver’s license (if necessary, an international one),
• A valid ID card or passport,
• A valid payment method.

Copies of these documents are not accepted. is from a non-EU/EEA country, you may need an International Driving Permit (IDP) along with your original license.

9.7 If the handover of the vehicle is delayed due to the non-presentation of the required documents, the renter bears the cost of this delay. If the renter cannot present the documents either at the agreed time of handover or within a reasonable grace period, the lessor  is entitled to withdraw from the rental agreement. In such cases, the renter’s claims for non-fulfillment are excluded. The renter is liable for all costs, lost profits, and damages incurred by the landlord.

9.8 Unauthorized drivers are individuals who do not meet the established conditions. The renter is not authorized to allow the rental vehicle to be used by third parties or unauthorized persons. A violation of this regulation entitles the landlord to immediately terminate or cancel the contract without notice.

9.9 If the renter permits an unauthorized driver to use the vehicle, the renter is liable for all resulting damages. Unauthorized drivers are only covered by the statutory liability insurance and are not entitled to any additional insurance coverage provided by the landlord’s supplementary services.

10.1 The minimum rental period is 3 nights throughout the year. During certain travel periods, a higher/lower minimum rental period may apply.

10.2 By submitting the completed booking form, the renter makes a binding offer to conclude the rental agreement and acknowledges the lessors’s General Terms and Conditions through an “opt-in” procedure in the booking process. The renter must actively consent by checking a box.

10.3 For informational purposes, the renter will receive a notification on the booking page as well as an automatic direct email (instant mail) from Nordic Camper (info@nordiccamper.se) confirming receipt of the booking request.

10.4 The contract with Nordic Camper is concluded as soon as the renter receives a written booking confirmation sent by Nordic Camper via email through the booking portal. Only then is the rental vehicle considered firmly booked and the booking is binding.

10.5 Nordic Camper reserves the right to refuse the conclusion of a rental agreement at its discretion.

10.6 If the rented vehicle is not available at short notice, Nordic Camper is entitled to provide a similar camper van model to fulfill its obligation, provided the renter cannot claim a legitimate interest in extraordinary contract cancellation. The car rental company may cancel any booking in the event of overbooking or for other reasons. In this case, the entire amount will be refunded without additional costs or fees. Changes to a (renter-confirmed) reservation can be made from the date of reservation up to at least 24 hours before the agreed rental start.

10.7 Extra equipment can be added to your booking at the time of pick-up, subject to availability. The car rental company reserves the right to cancel and refund additional services, depending on availability. The same cancellation conditions apply to the cancellation of add-ons by the renter as for the cancellation of the reservation.
All add-ons must be returned in the same condition as when they were picked up. If the add-ons are returned dirty or damaged, the car rental company has the right to charge the renter a cleaning fee or replace the item and invoice the costs.

11.1 The renter may withdraw from their rental agreement at any time before the start of the rental period. The withdrawal from the binding booking must be declared in writing to Nordic Camper (via email to info@nordiccamper.se). The amount of the cancellation fee (compensation) depends on the date of cancellation.

11.2 Cancellations made at least 30 days before the agreed rental start is free of charge and the renter will receive any payments made back (excluding third-party transaction fees).

For cancellations made less than 30 days before the rental start, no refund is possible. Due to the declared withdrawal, there is no entitlement to a refund of payments made.
The renter may provide evidence that no damage or only a minimal amount of damage occurred.

11.3 Renters can book the paid Flex Option, which allows them to cancel their booking free of charge up until shortly before the start of the rental period or to reschedule to a different period, depending on availability. In both cases, the full rental price will be refunded. The conditions for rescheduling are as follows:

The confirmed booking can be rescheduled for the same rental period free of charge, provided that availability permits. The renter may reschedule to a new period, provided the new rental price is equal to or higher than the original one. If the rescheduling results in a higher total rental price, the renter must pay the difference.

11.4 Confirmation of the rescheduling will occur after full payment of the new rental price.

A rescheduled trip is final and cannot be canceled or rescheduled again. There is no entitlement to a refund.

12.1 Basic Insurance

The renter has the option to reduce their liability by booking various packages as follows:

12.2 Gravel, Scratch & Tire Protection

Reduces the deductible for the renter in the event of minor scratches, tire and gravel damage from 5,000 SEK to 0 SEK.

Glass damage from stone chips is also included. Costs for towing services or tire mounting are also covered, provided that the mobility guarantee or breakdown protection indicated in the rental documents was notified. The spare tire on the vehicle must not be mounted by the renter but only by a towing or breakdown service.  The deductible for the renter in the event of vehicle damage or an accident remains at 15,000 SEK.

12.3 Plus+ Insurance

Reduces the deductible for the renter in the event of vehicle damage or an accident from 15,000 SEK to 5,000 SEK per incident, including gravel, scratch and tire protection with a deductible of 0 SEK.

12.4 All Inclusive Insurance

Reduces the deductible for the renter in the event of vehicle damage or an accident from 15,000 SEK to 0 SEK per incident, including gravel, scratch and tire protection, with a deductible of 0 SEK.

12.5 The renter is fully liable – regardless of fault – for the following damages:

• Damage to the vehicle if a clause of the rental agreement is violated or a damage due to improper use.
• Damage caused by gross negligence or intentional behavior of the renter.
• Burn holes in seats, carpets, or mats.
• Damage to the interior of the rental vehicle and damage to the vehicle’s camping equipment.
• Damage only affecting wheels, tires, suspension, batteries, glass (excluding windows), radios, or loss due to theft of vehicle parts and resulting damages.
• Damage caused by driving on uneven roads to the transmission, drive, and parts within or on the chassis.
• Damage caused by driving on restricted roads, such as paths, trails, snow and ice surfaces, unbridged rivers or streams, and beaches.
• Costs resulting from incorrect fueling.
• Damage caused by the wind blowing a door.
• Costs for obtaining a replacement document and administrative expenses for loss of the vehicle registration document.
• Costs for replacing damaged, lost, stolen, or locked-in keys.
• Any consequential damages, especially loss of value, towing and recovery costs, and expert fees unless the renter is not responsible for the damage.
• Costs for recovering or retrieving the vehicle from a blocked, submerged, stuck, wedged, or abandoned area unless caused by circumstances beyond the renter’s control.
• Damage due to failure to observe vehicle dimensions.
• Repair costs arising from accidents, loss, theft, with the replacement value of the rental vehicle in case of total loss minus the salvage value, unless the renter is not responsible for the damage.
• Damage caused by sudden external mechanical events is considered accident damage. Damage from operational faults, pure wear-and-tear damage (e.g., engine damage due to wear), or damage occurring without external impact between a towing and a towed vehicle is not covered by the accident insurance.
• The renter is liable for all damages, costs, and disadvantages resulting from driving outside the approved areas or in excluded countries.

12.6 Insurance coverage reduction is void if no police report is filed in a case of an accident. If the renter fails to report the damage to the police, they are fully liable for any economic disadvantages suffered by the rental company, unless the violation did not affect the determination of the cause or extent of the damage. Otherwise, the renter is liable according to legal regulations.

12.7 The renter’s liability is limited according to legal regulations. The renter has no liability to the extent that Nordic Camper receives compensation for the damages from the third-party involved in the accident, other accident participants, or from the existing insurance or otherwise.

13.1 The renter is obligated to take all necessary measures to maintain the camper van in the same condition as at the time of rental. The renter must handle the rental vehicle with care, treat it gently, and regularly check that the vehicle is in roadworthy and operational condition. The renter must protect the vehicle from overuse in all ways. This includes monitoring the oil and cooling water levels, AdBlue level, tire pressure, and tire condition. The renter must also pay attention to warning lights on the vehicle display and take all necessary actions as per the user manual, including notifying the rental company of any required inspections. All legal and technical regulations for using the rental vehicle and any installed devices must be followed. 

13.2 The renter and the accompanying passengers are responsible for familiarizing themselves with country-specific laws, particularly traffic and public regulations, as well as toll obligations and environmental zones. This also includes any foreign exchange, health, toll, passport, visa, traffic, and customs regulations.

13.3 The renter assures that they will not drive the vehicle if they are not in a fit state to do so, especially, but not exclusively, not under the influence of alcohol or other intoxicating substances, or if they are unfit to drive due to illness or fatigue. In case of violation, the renter is fully liable for any resulting damages and claims.

13.4 The vehicle must always be properly locked and, according to the vehicle’s technical capabilities, secured against theft, especially when parked or left unattended. Overnight parking must be at a safe location. It is prohibited to park on a road without adequate protection from traffic. The renter must not park on terrain that may change overnight (e.g., rising water, muddy ground).

13.5 The renter is obliged to secure the cargo properly so that it does not damage the vehicle or pose a risk to passengers. The applicable legal regulations on cargo securing must be followed.

13.6 The gas safety valve must always remain closed when not in use. Driving is only permitted with a secured or unlocked gas cylinder. A carbon monoxide alarm is installed in each vehicle and is checked by the rental company before each rental. It is the renter’s responsibility to monitor the functionality of the alarm (battery condition) during the rental period.

13.7 If the camper van is equipped with an AdBlue tank, the renter receives the vehicle with a full AdBlue tank at the start of the rental. When renting vehicles with an AdBlue® tank, the renter must ensure that the AdBlue® tank is always sufficiently filled. The renter is obliged to regularly check the AdBlue tank and promptly refill it at their own expense when warning signals light up. The renter, drivers, and their agents are fully liable for any violations of this obligation during the rental period. The renter indemnifies the rental company from any claims by authorities or third parties due to the failure to fill the AdBlue® tank, including fines or warning fees. If the camper van stops due to insufficient AdBlue levels and causes further damage, the renter bears the costs. The vehicle must be returned with a fully filled AdBlue tank. Otherwise, a flat fee of €50 will be charged for refilling. The renter may provide evidence that no or significantly lower costs were incurred.

13.8 All vehicles are non-smoking. This means smoking is not allowed in any part of the campervan. If any signs of smoking are detected, a cleaning fee of 1500 SEK will be applied and may be deducted from the deposit. The fee compensates the professional removal of smoke residue. Additionally, the renter is responsible for covering the loss of value and any costs including lost rental revenue due to the temporary non-rentability of the campervan. The renter is allowed to prove that no damage occurred or that the damage was significantly less than the cleaning fee for unauthorized smoking.

13.9 Pets Bringing pets is only allowed with the express permission of the rental company and written confirmation in the contract. If Nordic Camper detects a violation or if the rental vehicle is scratched or excessively soiled by a pet, the rental company reserves the right to charge the renter for the corresponding loss of value and additional cleaning costs. The renter may provide evidence that no or significantly lower damage occurred.

13.10 The renter must leave the campsite in the same or better condition than when they arrived. The renter commits to protecting water quality. No waste, toilet paper, or disposable wet wipes should be left behind. Human waste must be buried at least 10 cm under the ground. No open fires should be lit in nature. 

13.11 In case of uncertainty, the renter must contact Nordic Camper at +46 70 35 83 070.

13.12 If a violation of the provisions in the preceding sections is proven, the rental company may terminate the rental agreement without notice.

The vehicles are fully maintained and serviced, but it must be acknowledged that breakdowns and issues can occasionally occur. The car rental company will take all necessary and possible steps to rectify these issues.

14.1 Defects and damages to the vehicle’s key components or its equipment that are discovered after the start of the rental must be reported by the renter to the rental company in writing during the rental period, but no later than upon return of the campervan, explaining the circumstances of how they occurred. Claims for damages due to defects reported later are excluded unless the claim is based on a non-obvious defect. 

14.2 In the event of a breakdown or malfunction that significantly limits the vehicle’s usability and requires extensive repairs (e.g., engine light comes on, flat tire), the renter must immediately contact the car rental company and/or mobility guarantee service to clarify further steps and follow their instructions.  The vehicle must be stopped immediately to prevent further damage, and continuing to drive, even to the next workshop, requires prior authorization from the rental company, unless further damage can be ruled out. 

14.3 If the renter is involved in a traffic accident, wildlife damage, fire, theft, or similar incidents, whether at fault or not, they must ensure that the police document the incident and contact the rental company immediately and no later than the next working day after the accident. This applies even if the rental vehicle has sustained minor damage or if the accident was self-inflicted without third-party involvement.

14.4 In the event of an accident, the renter must secure the scene as quickly as possible and stay there until the police have arrived and documented the incident. The renter must refrain from admitting guilt and acknowledging claims from an opposing party. If the accident involves another party, the rental company may retain or demand the renter’s deposit, including any deductible, until liability is clearly established through legal or out-of-court means.

14.5 In case of theft, the renter or driver must immediately provide Nordic Camper with a copy of the police report, along with the vehicle keys and vehicle documents, if these were not stolen as well.

14.6 The renter or driver must take all measures necessary to clarify the damage event. This includes answering the rental company’s questions about the circumstances of the damage truthfully and completely and not leaving the accident scene until all necessary facts have been gathered, particularly those important for the rental company to assess the damage, or until the rental company has had the opportunity to gather them. 

14.7 A detailed written report or a standardized European accident report, including a sketch  must be provide to the rental company even for minor damage resulting from an accident. For this purpose, the renter should carefully and truthfully fill out the accident report form located with the vehicle documents in the glove compartment. This form can also be requested from the rental company by phone or downloaded from the rental company’s website. The accident report must include the names and addresses of all involved persons and any witnesses, the license plates of the involved vehicles, and the insurance details of the involved vehicles. If a police report was filed, the renter must also provide the contact details of the responsible police authority, the name of the investigating officer, and the associated case number. The renter must sign the fully completed accident report and send it to the rental company as soon as possible but no later than upon returning the rental vehicle. Apart from the standardized European accident report, no other documents related to the accident may be signed.

14.8 If the renter fails to create such a report for any reason and the insurance company refuses to cover the damage as a result, the renter is obligated to fully compensate for the damage. 

17.1 The vehicle must be picked up by the renter at the agreed time and pick-up location specified in the rental agreement.  The handover includes the vehicle, the vehicle registration, and a key.

17.2 The vehicle will be handed over to the renter in a functional and roadworthy condition. This means fully fueled, with all operational fluids checked, and in a clean condition both inside and outside.

17.3 Late pick-ups that are not the fault of the rental company do not entitle the renter to a late return. The renter does not gain any claims from this. If the renter fails to pick up the rented vehicle at the agreed time without prior notification, the already paid amount will be retained in full and the renter must bear the resulting costs.

17.4 The renter is required to participate in a detailed briefing on the campervan by the rental company’s experts at the pick-up location before taking possession of the vehicle.

17.5 During the vehicle handover, a condition report, to be signed by both the rental company and the renter, will be created, documenting all visible defects and complaints, as well as the odometer reading. The renter has verified by signing the protool that the vehicle meets their needs and preferences. Defects claimed later by the renter will not be considered. The rental company can refuse to hand over the vehicle until the necessary briefing and the signing of the handover protocol have been completed.

18.1 The renter is obligated to return the rental vehicle at the location specified in the rental contract and at the agreed time after the rental period ends. 

18.2 If the rental vehicle is returned after the agreed time in writing, a fee of 500 SEK per hour started will be charged, but no more than the full daily rate for each delayed day. An exception applies if the renter is not responsible for the delayed return, for which the renter bears the burden of proof. If the rental company suffers damages due to the delayed return of the vehicle (e.g., lost profits, compensation claims from the next renter, additional organizational efforts), the rental company reserves the right to assert these compensation claims against the renter. In the event of a delayed return without notification from the renter, the rental company may file a report for unauthorized use.

18.3 If the vehicle is returned before the end of the agreed rental period, the full contractually agreed rental price must be paid. Exceptions can only be agreed upon in special cases with prior written consent from Nordic Camper.

18.4 Upon return of the vehicle, a joint inspection by both the renter and the rental company is required, during which a return protocol will be created and signed by both parties. Any new damages not recorded in the handover protocol will be documented.

18.5 Before returning the vehicle to the rental company, the renter must ensure that the interior is cleaned (swept, vacuumed, and mopped) (“Interior cleaning”), the exterior is free from significant dirt (e.g., large amounts of mud) (“Exterior cleaning”), and the fixed or mobile/chemical toilets and the fresh and wastewater tanks are emptied and, if necessary, cleaned (“Emptying”). The rental company reserves the right to charge the renter for professional cleaning if the vehicle’s seats are excessively dirty upon return (“Seat cleaning”). 

If the mentioned requirements are not met, cleaning fees may be charged according to the following price list:

• Interior cleaning fee: 1000 SEK plus VAT
• Exterior cleaning fee: 1000 SEK plus VAT
• Emptying toilet fee: 1500 SEK plus VAT
• Seat cleaning fee: 2500 SEK plus VAT

The renter is allowed to prove that no damage occurred or that the damage is significantly lower than the special cleaning fee.

18.6 The rental vehicle must be returned with a full tank of fuel. If the tank is not fully refueled, the renter will be charged the refueling costs with an additionally fee of 150 SEK and a surcharge of 15% per liter on refueling costs will be applied.

18.7 The corresponding amounts may be deducted directly from the renter’s security deposit.

19.1 If damages occur to the vehicle during the rental period that were not present or recorded in the handover protocol, and the renter confirms responsibility for these damages by signing the return protocol, the renter must cover the repair costs.

19.2 If weather conditions, darkness, location, or the timing of the vehicle return prevent the rental company from detecting lost parts or damage to the vehicle or its components during the rental period, or if the vehicle’s dirty condition, location of the damage, or initial location of missing parts complicates such detection, the rental company reserves the right to claim compensation from the renter, even if the damage is only discovered after the vehicle’s return has been accepted. In such cases, Nordic Camper must prove that the vehicle was not operated by them or a third party in the meantime. General legal provisions apply here.

19.3 For the processing of any damage incurred during the rental period, a processing fee of 500 SEK will be charged. The rental company will issue the invoice for the damages within 14 days of the vehicle’s return.

19.4 The rental company is authorized to settle or contest claims for damages made against the renter and to make all necessary declarations within their due discretion. If claims are made against the renter out of court or in court, the renter is obliged to notify the rental company immediately after the claim is made. In the case of court claims, the rental company will take over the legal proceedings. The rental company is entitled to hire a lawyer on behalf of the renter, to whom the renter must provide power of attorney, all necessary information, and requested documents.

19.5 To facilitate swift processing, the rental company can settle damages based on cost estimates. The renter accepts these cost estimates as the basis for the damage settlement.

19.6 If the renter requests damage settlement via an invoice, the renter must bear the vehicle’s downtime costs. Downtime costs are calculated for the period in which the vehicle cannot be rented due to the damage.

19.7 To avoid cost increases due to efforts required to assess the damage, the rental company will, upon request, provide the renter with sample invoices in the event of an accident.

20.1 All rental vehicles are largely equipped with standard information and communication systems, such as navigation devices and mobile phone systems. The rental company reserves the right to equip its vehicles with GPS tracking systems.

20.2 If mobile or other devices are connected to the rental vehicle, data (e.g., entered navigation data) from these devices may also be stored in the rental vehicle.

20.3 Nordic Camper does not intend to collect personal data of renters and drivers with the provision of these systems. The collection, storage, and use of the data is solely for the purpose of protecting the vehicle fleet and the contractual rights of Nordic Camper.

The renter agrees that Nordic Camper may collect, store, or use GPS coordinates and speed data if the vehicle is not returned within the agreed rental period. Nordic Camper may be required to disclose this data by governmental orders. Additionally, the renter’s personal data will only be shared with an external service provider for the purpose of identifying the driver and fulfilling legal reporting obligations in the event of a regulatory offense. This service provider is authorized to forward the data to the appropriate authority.

20.4 If the renter wishes for the aforementioned data not to be stored in the rental vehicle after its return, they must ensure its deletion before returning the vehicle. Deletion can be done by resetting the vehicle’s navigation and communication systems to factory settings.

Instructions for this can be found in the manual located in the glove compartment.

20.5 As part of executing or fulfilling the contract with the renter, the rental company is required to process the renter’s personal data. The scope of data processing, as well as the applicable legal basis and further information under Article 13 of the GDPR, can be found in the rental company’s privacy policy, available at: https://nordiccamper.se-privacy policy/. Data will not generally be shared with third parties. However, the rental company may be required to disclose such data in specific cases due to requests from government bodies or private service providers (e.g., parking operators, tolls).

The renter agrees to the storage of their personal data by the rental company. The renter agrees that their personal data collected by Nordic Camper  may be processed and stored for handling, consulting, and informational purposes.

By signing the contract, the renter allows the rental company to use their personal data and store and process any data arising from the contract in line with the rental company’s needs, which includes statistical evaluations, credit checks, and the protection of the rental company’s property.

20.6 The rental company may pass on this data to third parties with a legitimate interest if the information provided in the rental contract is substantially incorrect, or if the rented motorhome is not returned within 24 hours after the end of the rental period (including any extensions), or if rental claims need to be pursued through legal means, or if checks issued by the renter are not honored. The rental company may also disclose this data to authorities responsible for enforcing public order if there are sufficient grounds, for example, in cases of false rental information, submission of forged or lost personal documents, non-return of the motorhome, failure to report a technical defect, traffic violations, or similar.

20.7 The data may also be shared with all authorities responsible for the prosecution of regulatory offenses and crimes or their representatives, if the renter has acted dishonestly or if sufficient grounds for such behavior exist. This includes cases of false rental information, submission of false or reported-lost personal documents, non-return of the vehicle, failure to report a technical defect, traffic violations, etc.

Nordic Camper is committed to not disclosing data to third parties, except to the renter’s respective bank for the refund of the security deposit and to an external data processing service provider.

21.1 The renter may only offset undisputed or legally established claims against Nordic Camper. The renter is only entitled to exercise a right of retention or assert the defense of non-performance of the contract with regard to undisputed or legally established counterclaims from this contractual relationship.

21.2 Should individual provisions of this contract be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provisions shall be reinterpreted to achieve their original purpose in a legally valid manner. If such reinterpretation is not possible, the provisions that the parties would have originally agreed upon in good faith and considering the economic intent shall apply. Mandatory legal provisions remain unaffected and are considered agreed. The same applies to any contractual gaps.